Sapphire Sun LLC
Frequently asked questions
Practice Policies
Cancellation Policy
Please provide at least 24 hours notice for any cancellations or changes to your appointment.
Appointments canceled with less than 24 hours notice will be charged 50% of the scheduled session cost. Missed appointments without communication (no-call/no-show) will be charged the full session cost.
A valid card is required to hold your appointment and will be used in accordance with this policy.
Late Arrival
If you arrive late, your session will be shortened to maintain the schedule for the day. The full session fee will still apply.
If I do not hear from you within 20 minutes of your scheduled start time, your appointment will be considered a no-show and charged in full.
Payment
A card on file is required to book and will be used for payment at the time of your session.
At this time, I accept card payments only. I do not accept cash, mobile payment apps, or personal checks. I do not bill insurance directly.
Health & Illness
For the safety of all clients, please reschedule your appointment if you or anyone in your household is experiencing a fever, symptoms of illness (including COVID-19), or any communicable condition.
Minors
I primarily work with clients 18 years of age and older, as I am not able to accommodate a chaperone in my space.
If you are a minor, or are looking to book for a minor, please reach out to me directly at barrett@sapphiresunmassage.com to discuss options.
Professional Boundaries
Massage therapy is a professional, therapeutic service. Any inappropriate or sexual behavior, comments, or requests are not tolerated and will result in the immediate end of the session, with the full session fee charged.